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More and more operators in the contact centre industry are looking for partners with operational experience who have been there and fully understand the operational and people issues.

priTel's director and principal interim manager, Prit Ahluwalia, a multi-award winning manager, has satisfied the Interim Management Association (MIMA) membership criteria and is an approved member of the institute in good standing.

What they have said.......

Prit has been described as a "change-agent, highly motivated by new initiatives and working with new groups"

"An exceptional leader and mentor who is able to challenge perceptions"

"Has developed a real track record of quantifiable achievement to consistently deliver exceptional results"

"Able to analyse issues and start implementing measurable solutions and initiatives quickly"

"A strong team player who is able to build strong relationships and fit in quickly"

Prit has undertaken a number of successful interim and project management engagements.  With experience in key sectors, including;

  • Financial Services
  • Utilities
  • Outsourcing
  • Retail
  • Local Government
  • Telecoms

priTel provide a whole range of services, designed with best practice and operational excellence in mind.

All priTel, operational managers and associates bring along a hands on approach – we are not theorists but hands-on practitioners.


* Your satisfaction is our primary consideration

* We will not make any recommendations which do not fit your business or your mission

* We will challenge your thinking and enable your tactical and strategic development

* We do not partner with suppliers but will recommend other organisations, who we believe represent good practice in their field

Do not just consider priTel as another consultancy but as your operational advisors and managers who can provide follow up and support, in your pursuit of excellence.

priTel is committed to improving the knowledge, standards and welfare in today’s call centres.

Another successful implementation