Prit was named Interim Manager of the Year in 2008 and was previously named Call Centre Executive of the year (covering the UK and Europe) in 1998. Prit has also been a finalist in many other prestigious award events and has been recognised by four separate groupings.
Peer group - Call Centre Managers
Telebusiness Industry
Utility Sector
Interim Management sector
Interim Manager of the Year
The IM of the Year is awarded to the individual who has made the most significant performance contribution to a client organisation.
Press Release - Prit has completed a number of interim engagements helping his clients through difficult times. "I enjoy creating order out of chaos or being at the forefront of evolution". At his recent assignment with npower, he took on the task of improving performance and customer service levels whilst reducing costs. His clients praised the speed with which he fitted in and introduced new ways of working.
The changes he had to bring about, included improving failing service levels, introducing a performance management culture. Such was his impact that the results included service levels at the contact centre increasing to 96 per cent - a 66 per cent improvement.
In tandem with this, he set in motion a number of initiatives that involved briefing management and gaining buy-in from long standing members of staff to achieve benchmark performances and capability. Prit introduced a change programme with the focus being on accountability and responsibility for personal performance. Recruitment and Employment Confederation - Awards for Excellence (WINNER)
Call Centre Executive of the Year
"The Telebusiness Awards for Excellence are designed to encourage and recognise outstanding achievement in the telebusiness industry. – To be awarded to the individual who is judged to have made the most significant contribution to his/her company’s success over the past year in call centre management" Telebusiness International – Telebusiness Awards for Excellence (WINNER)
Call Centre Manager of the Year
"The Call Centre Management Association’s award is designed to recognise outstanding achievement in the field of call centre management in the UK. This is an award which duly recognises the professionalism of call centre management" CCMA – Call Centre Management Association (RUNNER UP)
Outstanding Individual of the Year
The Utility Industry Achievement Awards celebrate excellence and best practice in the industry. The awards involve 150 submissions from covering the electricity, gas, telecomms and water industries. "The utilities industry is undergoing huge change at the moment, with deregulation, increasing competition and the resultant restructuring. Utility companies, their shareholders and management teams, are increasingly demanding results far above the average. That calls for people who are also far above the average: for people who are truly outstanding – this award reflects and recognises these facts of business life in the world of utilities." Utility Week – Utility Industry Achievement Awards (RUNNER UP)
Communication Centre Excellence (2 consecutive years)
"From the luxury of monopoly, intense competition is now a reality for utility companies. Customers are realising they now have a choice when it comes to the provision of their utilities and are exercising their power. The utilities have quickly understood that building a relationship with their end user is of paramount importance to retaining their business. Utility companies need to develop their brands and reinforce their appeal through excellence in customer service." Utility Week - Utility Industry Achievement Awards (RUNNER UP)
